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Help Welcome to Help! Just select a link to get started. If you don't find what you need, send us an e-mail. Make sure you include a detailed description of your question, and we'll respond in a jiffy! General Tips Search Help How do I use "Power Search?" Search by Neighborhood Contacting Properties Contacting Multiple Properties Mapping from Results Page Save Searches Registration Explore My Places Mapping from My Places Send Listing Troubleshooting & Q/A Company FAQ's & News General Tips RENTNET® is an intuitive site that follows a logical progression. There are still a few tricks and tips you might find useful! Back to Top Search Help Decide what type of search you want: RENTNET® offers a variety of search tools in order to make apartment-finding easy. You can search by city & state (basic search) or use an advanced search to search by address, college, zip code or property name in order to find your new place. If you would like to proceed to one of these searches, just click on the links above. Then, you will receive instructions specific to your search. Decide what options you want: Try to decide whether you are looking for a lot of different types of apartments, or a very specific type. Your search results are going to be very narrow if you have a lot of "must have" amenities (features) checked. We recommend that users first do a search in their desired area with little or no "must haves." Then, after you have an idea of what is available, go back and get more specific. Back to Top How do I use "Power Search?" Power Search is the Java Applet that allows you to revise your results on the fly.
Back to Top Search by Neighborhood This search option is only available for the following cities:
Back to Top Contacting Properties Once you have completed a search, RENTNET® offers you two convenient ways to contact properties-by phone or e-mail. We have provided the phone number of the listings on the results and listings pages in order to allow you to make immediate contact with the manager or owner. You also have the option of sending a direct inquiry from our site by clicking on the "Send E-mail" icon next to each listing on the results page. This will take you to a form that allows you to specify the type of unit and move date and automatically includes your contact information. Once you have made your selections, click on the "Submit" button and your inquiry will be sent directly to the property. Back to Top Contacting Multiple Properties Once you have completed a search, you will see a button at the top of your results page that says "E-mail multiple properties". Click on this button in order to see a list of properties that can be contacted using this feature. All are automatically selected unless you decide otherwise. If you want to eliminate a property that is listed, click on the box in front of the name and the property will not be included in your e-mail. After you have made your selections, click on the "Submit Query" button. You will now be taken to a page that allows you to select the unit type and move date, as well as enter a specific question. The form already includes your contact information, so when you are through filling in the specifics just click on the "Submit" button and your inquiry will be sent to all of the selected properties. **Please Note: If you don't see a property you're interested in or if the property cannot be contacted, please return to your search results and contact by telephone at the number shown. Back to Top Mapping from Results Page Once you have gone through the search path you will have the ability to map your listings from the results page. Click on the "Map This List" button (HTML) or the "Map Top 40" (Power Search) at the top of the results page and you will be taken to a numbered map showing the locations of the properties that matched your search. If you would like to view the brochure page and get specific information regarding a certain listing, just click on the number on the map or the corresponding property name in the list following the map. Back to Top Save Searches Registered RENTNET® users can avoid the hassle of re-entering search criteria by using our "Save Search" feature. Just take a second to register or log-in with RENTNET®, and then you are ready to start your apartment search. Using any of our search tools, you can access the "Save Search" function by clicking on the "Save Search" button on the results page. You will be taken to a page that asks you to name your search. Once you name your search and click "Save", you can execute it from My Searches. Back to Top Registration What are the benefits of registering? Taking a moment to register is well worth it-especially when you see all of the perks! The following tools are available to registered users: My Places - Want to sort, compare, and map your favorites listings? Save and retrieve them here. My Searches - Avoid having to re-enter your search criteria every time you visit the site. E-mail My Listings - Keep track of your potential rentals by e-mailing them to yourself. Need advice? Send your "Hit List" to friends and roommates. My Address Card - Notify friends and family of your new pad. Includes driving directions! My Resume - Need to get a leg-up on your competition? Present your personal information in a professional manner. My Checklist - Stay on top of your move and note your progress with a customized "To Do" list. My Articles - Save advice on legal issues, decorating, or roommates. My Profile - Get current. Update your contact information for sending inquiries to Property Managers. Back to Top Explore My Places The My Places feature allows you to store all of your favorite or potential listings. Just take a second to register with RENTNET®, and then start adding properties. Add properties by clicking on Save This Listing, either on the results page, the listing, or on an individual floor plan. Back to Top Mapping from My Places Our mapping feature allows you to locate all of the apartments you are interested in-all on one map. Just take a second to register with RENTNET®, and then start adding properties. As you locate properties of interest, save them to My Places. Then, you can use the "Map my List" feature by selecting the checkbox next to each listing. This will bring up a map of the area you are searching, and show the locations of the various properties you have selected. Back to Top Send Listing RENTNET® allows you to e-mail listings to yourself and friends through two different locations.
Troubleshooting & Q/A Q: Do I have to pay for RENTNET® services? A: No, RENTNET® services are free. However, in competitive rental markets we have partnered with providers in order to add additional listings. Therefore, if you are looking for an apartment in the San Francisco, New York, or Seattle areas you may only receive partial information for some listings. In order to get the complete listing and contact information you can sign-up with the featured apartment finding services and pay their one-time fee. Then, you will receive detailed information on each listing from our partner. Q: What is the "Power Search"? A: The "Power Search" is an ideal tool for people that have a Java enabled browser and want to perform multiple searches. In using this tool, you can refine your search criteria without having to reload the entire page. This filter on the fly feature allows you to quickly change the apartment features, rent prices, community features or other information without the hassle of using the "Back" button. The "Power Search" feature is not available in San Francisco, Seattle, New York, and Chicago. Q: Why is my current building not included in my search results? A: It is our goal to have every apartment community in the nation in our database. However, there will always be some apartment communities that do not yet advertise with RENTNET®. We are sorry if your search was unsuccessful, but encourage you to check back, as we are adding new properties every day! Q: Why do some properties not have photos? A: RENTNET® offers every property the option of including photos and floor plans, however, not every property chooses to do so. Q: How can I make my matchlist load quickly? A: While refining your search you are asked to select options in several categories including minimum and maximum rent, bedrooms, and view. "View" has a pull-down menu which allows you to choose "fast with photos" or "fastest without photos". Fastest without photos will allow you to reach your listings quickly, and you will still get to view pictures of the properties on the -detailed listing page. Q: Why am I having trouble printing? A: As a general note, if you do not allow the page to load completely, the following pages may not print. You might try starting your search over and then waiting for each page to load completely before attempting to print. We now offer a simple way to print your listing-right from the brochure page. Simply click on the "Printable Brochure" button and you will be taken to a printer-friendly version of the page. Then, proceed through the print process. If you are using the Java Power Search, you should use the "Print Matches" button in the Power Search toolbox in order to go to a printable version of your results. Q: Why can't I find any properties in Canada? A: RENTNET® is currently working on expanding our database to Canada and other countries. At this time, searches are limited to the United States. Q: I click Submit and nothing happens, why? A: You are most likely using Windows 3.x with an older browser, or an outdated version of America Online. Some older browsers do allow for certain functionality, and this will cause buttons to misbehave. Q: Will RENTNET® perform a search for me? A: At this time, RENTNET® does not offer this service. Instead, we give you the easiest, most user-friendly tool to find the perfect apartment on your own. Back to Top Company FAQ's & News Q: Can I link to your site? A: Yes, please! Feel free to link to http://www.rentnet.com. Visit our Advertising section for more information on linking to and partnering with us. Q: How often do you update your database of properties? A: Every day! At RENTNET® we are constantly updating. So check back often, you never know when your dream apartment is going to go online. Q: Is RENTNET® a property manager? A: No. We work with property managers from all over the country to make sure our database includes the most apartment listings on the Internet. RENTNET® is not directly related to any property management organization. Q: What happened to SpringStreet? A: We've become RENTNET®! Don't worry, all your favorite features are still available to make finding and moving into your perfect place easy and less stressful. Plus, RENTNET® has some incredible new services in the works that will allow you to take full advantage of the Internet in your apartment search and relocation. We are confident that RENTNET® will be your most trusted and useful tool when it comes to finding and moving into your new place. Q: Will current property managers be affected? A: Property listers will receive the same high levels of customer service and professionalism from RENTNET® that they have come to expect from Springstreet. With our new look, your brochure pages have become even more powerful and attractive. If you have any questions about our name change your online presence, don't hesitate to call toll-free (800) 978-7368. Q: What about new consumer pay services for San Francisco, Seattle and New York City? A: These three cities hold tight rental markets with a wide variety of property types, where apartment seekers traditionally pay a service fee to find a great apartment. We have partnered with Apartment Source, RentTech and Roommate & Apartment Network in to provide the best possible rental vacancies. We are determined to better the user experience in these markets by charging a nominal fee to deliver the best hard-to-find listings. Back to Top |
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